On paper, a janitor is only responsible for ensuring that everything in your property is in working order. As they are regularly on site, however, they are also the first point of contact for all your tenants’ questions and inquiries. Good interpersonal skills are therefore just as important as the ability to fix things. In addition to dealing with faulty lighting in the stairwell, jammed shutters or a sticking cellar door, they must also handle complaints about loud music, barbecue smoke or leftover powder in the washing machine. They repair, free up, lubricate, remind, arbitrate and fix any problem pragmatically, amicably and fairly, making them the guardian angel for everyone at the property.
The role of janitor is thus the most important to fill. It is sensible not to hire the first candidate that comes along. It was once common to recruit a janitor from among the tenants, so who knows – perhaps your property’s guardian angel already lives there and who has a network of craftsmen. What’s more, your janitor will probably also know several local property management companies from first-hand experience or a reliable source. Ask which were pleasant to work with and which they would recommend.